New York City
Vet Clinics

FAQS

• Do I need a membership to come to Small Door NYC?

  Membership is the best value. Membership is $149 per pet per year and includes a free exam every year, reduced exam fees, 24/7 telehealth, and priority appointments. If you want to try us out without the commitment, you can Pay As You Go for $135/exam.

• What's included in my membership?

  Your membership includes an annual exam, 24/7 telehealth, and same or next day appointments. The included exam can be used for one wellness or sickness visit at any location once a year. You'll experience best-in-class medical care in our state of the art facilities with onsite labs, radiology, and surgical/dental suits. Our dedicated app and membership team means appointments are a breeze.

• What services and procedures does Small Door NYC offer?

  We offer a full range of veterinary care including: wellness exams, sick patient exams, urgent care, vaccinations, dentals, diagnostic testing, radiology, pharmacy, spaying & neutering, surgeries, travel certificates, nutritional consultations, behavioral consultations, and more. Learn more about our services.

• Do you accept pet insurance?

  We accept all forms of pet insurance, and we'll help you submit your claims. We can also help advise on the insurance that would be best for you given your particular situation.

• Can I pause or cancel my membership?

  As a member of Small Door, you are committing to the care of your pet for 12 months. A few weeks before your plan is set to renew, you will receive an email that gives you the option of canceling at that time. In extenuating circumstances, reach out to our care team and we can work with you.

• Who are your veterinarians? How did you select them?

  Our doctors are handpicked using a rigorous screening process. We look at criteria such as educational background, training, and human and pet-side manner. All doctors go through a comprehensive onboarding program to learn to deliver Small Door's exemplary standard of care. Our priority is getting to know our pets and pet parents while delivering a best-in-class experience.

• Can Small Door assist with bringing my pet back to the US if I'm traveling internationally?

  While Small Door assists with getting you and your pet to most international countries, our travel team will only be able to assist in informing our members on what they need to get completed to return back to the US. We strongly encourage members to review the USDA and CDC websites to understand the requirements of the specific country they are returning from. We also recommend to always check the above websites for the most up to date information.

• Can I book an appointment at any Small Door NYC location?

  Certainly! At Small Door, you're able to visit any of our locations, located in New York, Boston and the Washington, DC areas. To book an appointment, you can do so in the Small Door app. Just make sure you change your "Preferred Region"  which can be found on your "Profile" page. You can always reach out to us directly if you're having trouble or need assistance.

• How can my friend or family member use telehealth while I'm out of town?

  If a friend or family member is taking care of your pet while you're away, you can simply have them download the Small Door app and share your login information. We do not recommend sharing your account information with anyone you don't trust or know personally!

• Can Small Door assist with traveling with my pet, both internationally/domestically?

  Yes! Small Door can assist with getting your pet to most domestic and international countries. We understand that traveling with your pet can be stressful but we're here to lead you every step of the way! Our knowledgable team assists with looking up current travel requirements as well as completing the required forms for you and your pet to get over the border safely.